San Francisco Department of the Environment

Department of Environment Operational Update

Thank you for visiting our website. Due to the COVID-19 public health emergency, the Department of Environment office is closed, but employees and staff are working remotely. To reach Department staff, please refer to the following condensed directory:

Front Desk Phone (forwarded): (415) 355-3700

Press Inquiries: [email protected]

General Inquiries: [email protected]


While the Department of the Environment is not serving the public in-person at 1455 Market, it does have several programs that require announced and unannounced site visits and in-person community outreach. Review the Department’s Health and Safety Plan for Outreach for health and safety protocols that will apply to these activities.


Important Messages

Commission Meetings

  • Commimission on the Environment meetings have resumed according to their standard schedule.

Refuse Services

Transportation Services

  • To support the needs of Essential Workers, the Department of the Environment has launched the Essential Worker Ride Home program, providing a reliable and safe ride home after work for essential employees and helping to fill the gap left by reductions in public transportation services. To learn more about program eligibility and how to apply, visit the Essential Worker Ride Home webpage.
  • The Emergency Ride Home program continues to be available and all requests will continue to be evaluated based on the program's eligibility criteria.
  • Taxi and public transportation services are essential and will continue to be available. SFMTA is advising people not to ride Muni if you are feeling ill, except as necessary to seek medical care after consulting with your medical provider. For transportation updates, please visit SFMTA's website

Reusable, Checkout, and Pre-checkout Bag Update

  •  The COVID-19 Health Order rules and guidance for businesses were revised on July 13, 2020 to allow customers to bring reusable bags back into stores, provided customers follow specified measures to bag their own items and ensure reusable bags do not touch employees or check-out conveyors. Stores should remove signs prohibiting reusable bags and post signs welcoming customers to bring their own reusable bags according to specified measures. Stores must also resume charging for bags provided at checkout at the new rate ($0.25), which went into effect on July 1, 2020. The new requirement for stores to provide only recyclable paper or certified compostable pre-checkout bags also went into effect July 1, 2020. 

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